Support
[email protected] · we answer within two business days
I need into a locked app right now
Open Screenwage → Profile → Safety → Turn blocking off. Every lock is removed immediately, at any strictness setting, with no waiting period. Your balance and history are untouched.
My apps are still locked after my subscription ended
They should not be. Open Screenwage once and it removes its locks. If anything remains, turn off Screen Time access for Screenwage in iOS Settings → Screen Time, and email us so we can fix the cause.
I subscribed but Screenwage says I have not
Profile → Subscription → Restore purchases, signed in with the Apple Account you bought it with. If it still does not appear, send us the Apple email receipt and we will sort it out.
A session did not credit the minutes I focused
Open Activity and tap the session: it shows what was credited and why. Interruptions such as a restart or a device clock change pause earning at the last checkpoint. If the number still looks wrong, send us the diagnostics from Profile → Help & diagnostics, which contain event names and numbers only.
Delete my account
Profile → Privacy & data → Delete account. This removes your ledger, sessions and settings from our servers. Cancel the subscription separately in Settings → Apple Account → Subscriptions, since Apple manages billing.